SHIPPING / RETURNS / REPAIR

You can pick up you order in our studio at 1055 Budapest Szt. István krt. 17. 2/7. Doorbell is number 44.Please make an appointment for the pickup in advance in e-mail or on phone!

E-mail: perception.budapest@gmail.com

Phone: +3620 540 5987

If you change your mind you have the right to return the purchased product within 14 (fourteen) days based on the Government Decree 45/2014. (II.26.)The 14 days deadline counts from the day you received the receipt of your purchase.

The return process should be started by contacting us via e-mail. Your e-mail should contain the following details:

– the name of the purchased product

– the ID number of your order

– the bank account number we can transfer the price of the purchased product

– the name of the account holder

After receiving our confirmation message to your e-mail please send back the product as a registered trackable package to our studio’s address.

Please bear in mind that he shipping costs of the returned products must be covered by the Customer.

We pay back the price of the product to the given bank account within 30 days after receiving the returned product.

You can exchange your purchased product to another one within 8 days after receiving the original one.The exchange process should be started by contacting us via e-mail. Your e-mail should contain the following details:

– the name of the product you would like to exchange

– the ID number of your order

– the new product you would like to have

– the way you would like to get your new product: local pickup or standard shipping

In case you would like to process the exchange via standard shipping send back the product as a registered trackable package to our studio’s address. Please pack the product carefully as in case of it’s damage we can’t exchange it.

Please bear in mind that he shipping costs both of the returned products and the new ones must be covered by the Customer.

Please feel free to contact us in case of any damage!In case there is a damage caused to your piece during proper use we repair it for free. If the damage can’t be repaired the broken products will be replaced.

In case of a damage caused during improper use the Customer needs to cover the costs of the repair.